Refund policy

Strut Fertility Refund & Returns Policy

We want you to be happy with your purchase. This policy explains when and how you can return items and receive a refund, in line with UK consumer law.

Your Legal Rights

Nothing in this policy affects your statutory legal rights under the Consumer Rights Act 2015 - goods must be of satisfactory quality, fit for purpose and as described.

Returns (refunds and exchange)

If you are unhappy with your item, please let us know.

Our Returns Policy gives you 14 days to return or exchange an item bought online with a valid receipt. If 14 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with all consumables, accessories, labels and “free gifts” or bonus items.

To complete your refund or exchange, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We aim to process refunds within 14 days of receiving the returned items (or proof you sent them back). Refunds are made to your original payment method. Depending on your card issuer or bank, it can take a few days for the funds to appear.

Exhange (if applicable)

We only exchange items if they are defective or damaged. If you need to exchange an item, please send us an email at hello@strutfertility.com with detailed description of the defective/ damaged item. We will notify you of the approval or rejection of your exchange.

If you are approved, then please send your defective item using the ‘How To Return’ sections of this policy. We will also arrange shipment of a replacement item to your chosen address.

How To Return

To return your product, please mail your product to: 62 Main road, Portskewett, Caldicot, Monmouthshire, NP26 5UG.

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We would recommend the use of a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Contact

Questions about our Returns and Exchange policy? 
Please contact:
Email- hello@strutfertility.com